Experience efficient, scalable customer support outsourcing services that elevate customer experiences and drive business results.
Customer support
Our expert CX teams combine technical expertise with a human touch to deliver seamless, multi-tiered service that strengthens brand loyalty across all communication channels.
Live Chat
Real-time chat support quickly addresses customer inquiries and improves satisfaction with efficient responses.
Call Center
Trained agents deliver personalized phone support that reflects your brand values and ensures customer satisfaction.
Structured email support managed by experienced teams ensures timely, accurate, and brand-aligned communication.
In-App Ticket Support
Customized in-app and ticketing solutions that streamline issue tracking and escalation for a seamless user support experience.
Technical support
Deliver fast technical support with experienced agents to resolve product issues, reduce downtime, and boost customer satisfaction across all communication channels.
Case management support
Streamline escalations and provide transparent resolution with structured case management that builds trust and long-term customer loyalty.
Contact center outsourcing can significantly contribute to company growth by improving efficiency, reducing operational costs, and enhancing customer service quality. By outsourcing customer support functions to specialized providers, like Gear Inc, companies can focus more on core business activities like product development, marketing, and strategic expansion.
Outsourcing also allows for 24/7 service coverage, multilingual support, and access to trained professionals and advanced technologies without the overhead of maintaining an in-house team. This scalability enables businesses to handle increased customer demand more effectively, improve customer satisfaction, and enter new markets with greater ease—all of which drive long-term growth and competitiveness.
The best way to handle fluctuations in contact center call volume is through a combination of scalable staffing, intelligent call routing, and technology-driven solutions like automation.
Customer service outsourcing partners can provide flexible staffing models that allow businesses to quickly scale support teams up or down based on demand, such as during seasonal spikes or product launches.
Additionally, integrating self-service options like chatbots, knowledge bases, and IVR systems can deflect routine inquiries, reducing pressure on live agents. Together, these strategies ensure consistent service quality even during periods of high call volume.
Outsourced contact centers provide a wide range of services designed to support customer interactions and business operations across various channels. These services typically include inbound support, such as handling customer inquiries, technical assistance, order processing, and complaints, as well as outbound services like sales calls, lead generation, surveys, and follow-ups.
Gear Inc also offers omnichannel support — managing communication across phone, email, chat, social media, and SMS. In addition, our outsourced contact centers provide multilingual support across 75 languages and dialects, help desk services, appointment scheduling, and back-office functions like data entry and billing. With advanced technology and trained agents, our centers help businesses deliver high-quality customer experiences while streamlining costs and operations
Measures for reporting on contact center quality and success typically focus on key performance indicators (KPIs) that reflect both efficiency and customer satisfaction. Common metrics include First Call Resolution (FCR), which tracks how often issues are resolved on the first contact; Average Handling Time (AHT), measuring how long agents spend on each interaction; and Service Level, which indicates the percentage of calls answered within a specific timeframe.
Additionally, Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) are widely used to gauge customer experience and loyalty. Other important measures include Call Abandonment Rate, Agent Utilization, and Quality Assurance (QA) scores from call monitoring. Together, these metrics provide valuable insights into operational performance and overall customer service effectiveness.
Yes, outsourced contact centers can handle complex or technical customer support cases when they are equipped with specialized training, tools, and access to necessary resources. Gear Inc works with top organizations —- offering tiered support models, where highly skilled agents manage advanced issues such as troubleshooting, software support, or product-specific inquiries. These agents undergo comprehensive onboarding and continuous training to stay updated on products and services.
Additionally, we can integrate with a company’s knowledge base, CRM systems, and internal teams to ensure accurate and efficient resolutions. Gear Inc prepares and collaborates with its partners to deliver expert-level technical support while maintaining high-quality customer experiences.
Leading contact center outsourcing partners ensure data security and compliance by implementing strict protocols, advanced technology, and adherence to industry regulations. They use secure networks, data encryption, and access controls to protect sensitive customer information during storage and transmission. Many contact center outsourcing providers also comply with global standards such as GDPR, HIPAA, and PCI DSS, depending on the industry requirements.
Additionally, outsourcing partners conduct regular security audits, employee training on data privacy, and implement non-disclosure agreements (NDAs) to prevent unauthorized access or breaches. By combining robust security infrastructure with regulatory compliance, outsourced contact centers help businesses maintain customer trust and avoid legal or financial penalties.
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