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As the old adage goes: “you can’t make an omelette without breaking a few eggs”. Much as you want to scale and grow your business without the added costs, it’s simply impossible.

There’s no doubt that all businesses should strive for great customer service. Support teams receive hundreds of calls daily, ensuring

After months and months of blood, sweat, and tears, you’ve finally unveiled your new product to the market. You have

Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. The provider is responsible for administering and managing said processes

It’s the natural course of any business to scale and grow. However, companies will eventually find that their internal team

How companies handle customer service has dramatically changed over the years. It has evolved from mere telephones to more advanced

With different available models of customer service, customer service schemes aren’t as straightforward as you think. You may think that

Business process outsourcing, or BPO, continues to become a lucrative industry. In 2021, its market value was USD 245.9 billion,

Business process outsourcing refers to outsourcing some business processes to an outside vendor. The service provider can be based anywhere