At Telecomsworld 2024, industry leaders gathered to discuss the evolving landscape of customer experience (CX) in the telecommunications sector. The panel featured esteemed experts including Raj Darji, Founder & CEO of Aarav Solutions; Kevyn McGraw, VP of Contact Center at Gear Inc; Nitin Anand, Director of Digital & Mobile Money at Ooredoo Myanmar; and Danny… Continue reading Next-Gen Approach to Customer Experience: Insights from Telecomsworld 2024
The company was recognised for its Wellbeing & Resiliency Program and transformative initiatives by its Regional HR team. Gear Inc, a leading managed outsourced service provider, well known for their content moderation solutions in the trust and safety industry, was honored with the Health & Wellness Initiative of the Year – Business Services and the… Continue reading Gear Inc wins two accolades at SBR Management Excellence Awards 2024
Gear Inc, a leading provider of business process outsourcing (BPO) services, including content moderation, live chat support, technical support and call center services, has gone live with localized websites in Portuguese and Spanish. This enhancement strengthens the company’s international presence, especially in the Americas, where it has ambitious plans for future growth. Adam O’Connor, Chief… Continue reading Gear Inc launches website in Portuguese and Spanish
With increasing volumes of content being shared online, businesses of all sizes face the challenge of managing user-generated content across their platforms. But how do you know when your company needs content moderation? This article will explore the importance of content moderation for your business and guide you on when and how to outsource this… Continue reading The Importance of Content Moderation & How to Tell If Your Business Needs It
Customer service has evolved from a mere support function to a strategic business differentiator. It’s a critical pillar for success – how you interact with your customers can make or break your brand reputation. However, there’s often confusion between the terms call center and contact center, which can complicate decision-making for businesses. Let’s clarify the… Continue reading Call Center or Contact Center? Find The Ideal Solution For You
Gear Inc team at TrustCon 2024: Ramon Dena, VP, Business Excellence, Adam O’Connor, CCO, Arttawan Supharattanatham, Regional Marketing Manager, and Dexter Villota, VP, Global Operations. Recently, our team partnered with the Trust & Safety Professional Association for the highly successful 3rd Annual TrustCon at San Francisco, California. We are glad for this opportunity to share… Continue reading Gear Inc at TrustCon 2024
MANILA, Philippines — A global business process outsourcing (BPO) player has tapped Filinvest REIT Corp. (FILRT) for its first office in the Philippines. FILRT said it has signed an agreement with Gear Inc for the lease of 1,993-square meter of premium office space in the company’s Filinvest One Building in Muntinlupa, with an expansion option… Continue reading Global BPO firm taps FILRT for first Philippines office
Factors to consider when choosing the best content moderation solution company for your business. Discover why Gear Inc is the ideal partner.
Learn about the different types of contact center solutions and why choosing the right one is crucial. Explore how Gear Inc can support your business.
With the growing importance of maintaining a safe and positive user environment, managing user-generated content is a crucial task for businesses that operate online. This is where content moderation comes in. But what exactly is content moderation, and why is it important for companies? In this article, we’ll explore the benefits of outsourcing content moderation… Continue reading The Benefits of Outsourcing Content Moderation for Your Business
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