The outbreak of COVID-19 has negatively affected many aspects of life. Flight cancellations; travel bans and quarantines; restaurant closures; restrictions on indoor events; supply chain issues; stock market unpredictability; failing businesses, and uncertainty about the future. COVID-19 has also resulted in the closure of schools all across the world with 1.2 billion children currently out… Continue reading How outsourcing contributes to the success of e-learning
There’s no doubt that all businesses should strive for great customer service. Support teams receive hundreds of calls daily, ensuring all customer service interactions go as smoothly as possible. Companies get only a few chances to prove themselves to customers. But what else do we mean by customer service objectives? Indeed businesses have only one… Continue reading 9 Crucial Customer Service Objectives Businesses Should Know
Knowing how to build an online community and engage with your customers online, and allow a forum for them to connect and engage with each other is essential for any organization. In fact, successful communities have been proven to be one of the best investments you can make, generating an ROI of almost 6,500% on… Continue reading How To Build An Online Community [8 Secrets You Never Knew]
As technology and AI continue to seep into our everyday lives creating ever-larger amounts of data, data labeling services will continue to have a significant impact on modern society. Data is a commodity and just like any other commodity, it needs to be processed and refined from its raw state into something more valuable and… Continue reading How Data Labeling Services Are Powering The Next Generation of AI
After months and months of blood, sweat, and tears, you’ve finally unveiled your new product to the market. You have a website up and running, raking in crazy leads and sales by the minute. But, customers are phoning your business like no tomorrow. They have endless questions about the product, how it works, and how… Continue reading SaaS Customer Support: 4 Facts For Customer Success
Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. The provider is responsible for administering and managing said processes
It’s the natural course of any business to scale and grow. However, companies will eventually find that their internal team can no longer cope. They can’t keep up with daily demands. This not only leads to a loss of productivity. It also prevents businesses from focusing on their core activities and offering valuable products and… Continue reading Why Companies Choose To Outsource Work: 6 Reasons You Have To Know
How companies handle customer service has dramatically changed over the years. It has evolved from mere telephones to more advanced A.I. systems such as chatbots and auto-generated messaging. Today, companies can now deal with customers in multiple channels. Customer service is no longer limited to phone calls or faxes. Omnichannel customer service has provided businesses… Continue reading Omnichannel Customer Service: 7 Secrets To Exceptional Customer Service
With different available models of customer service, customer service schemes aren’t as straightforward as you think. You may think that businesses in different industries approach customer service similarly. However, it’s much more complex than that. Companies choose a specific customer service model to interact with their clients. Other companies may implement an entirely different model.… Continue reading Models Of Customer Service: Types, Definition, Best Practices
As your organization scales, so does your need for dedicated manpower to handle customer support requests. You want a team that can help you meet long-term business goals, but you certainly don’t want expenses to skyrocket. Fiscal responsibility is a must, but how can you reconcile that with current business requirements? The answer lies in… Continue reading Guide To Call Center Outsourcing: 5 Facts
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