Protect customers, users, and players by mitigating risk and ensuring online safety.
From social media to live streams, our trust and safety experts deliver proactive content moderation outsourcing that protects users, prevents abuse, and supports brand growth.
Protect your brand integrity
Maintain a safe, trusted digital environment by identifying and removing harmful content and mitigating the spread of misinformation.
Propel your social channels
Drive engagement and growth through expert community management and content moderation that supports a positive user experience and brand loyalty.
Prioritize user safety
Promote safe, real-time online interactions with AI tools and human experts that flag policy violations and disruptive behavior across platforms.
Leverage Gear Inc’s capabilities to efficiently manage risks, prevent harmful content, and promote positive interactions that protect your brand and users.
Image, video
and live stream
moderation
We provide scalable image, video, and live stream moderation—removing harmful content and ensuring safe, engaging online communities aligned with your brand values.
Text and
communication
moderation
Our text moderation services filter harmful posts, comments, and chats in 75+ languages—safeguarding brands, ensuring compliance, and enhancing engagement across digital platforms.
Audio
Moderation
Our audio moderation services protect online communities by reviewing conversations, upholding safety standards, and ensuring compliance with your community guidelines—while respecting freedom of speech.
Download our Trust & Safety brochure to learn more about our approach to safe, trusted digital experiences.
Tech with a
human touch
We combine smart technology and human expertise to deliver accurate, context-aware content moderation that keeps platforms safe and trusted.
Holistic employee
wellbeing
Our employee wellbeing programs empower our teams to provide reliable, high-quality moderation while staying healthy and engaged.
Culture of
excellence
A collaborative, inclusive culture enables moderators to protect brands and online communities with precision and care.
Safe, engaging experiences
Clear policies and proactive monitoring create secure, positive user interactions that build loyalty and trust across your platform.
Get started with our
Content Moderation
services today.
Content moderation is the process of reviewing and managing user-generated content on online platforms to ensure it follows a set of established rules, guidelines and community standards. The content moderation process involves identifying and removing harmful, inappropriate, or illegal material from your platform such as hate speech, violence, harassment, or misinformation.
Content moderation can be done both manually by humans or automatically using software and Al tools. When done correctly, it helps create a safer and more respectful environment for users, while also protecting your platform from legal and reputational risks. By filtering out harmful content, content moderation plays a critical role in maintaining the quality and integrity of your online spaces.
Yes, content moderation can be outsourced, and many companies choose outsourcing to manage large volumes of user-generated content efficiently. Outsourcing content moderation involves engaging third-party BPO service providers, like Gear Inc, to review and monitor content according to your platform’s guidelines. This approach can be cost-effective and allows companies to scale moderation efforts quickly.
Content moderation presents challenges, such as ensuring consistent quality, protecting a moderator’s well-being, and maintaining control over sensitive data — issues an expert content moderation outsourcing partner can help you navigate. Outsourcing content moderation is a common practice in many industries who need to facilitate the growing demand for round-the-clock user interactions.
There are various types of content moderation that can be outsourced, depending on the needs of your platform and the expertise of your chosen service provider. Gear Inc supports many content moderation services including: text moderation, where comments, posts, and messages are reviewed for harmful or inappropriate language; image and video moderation, which involves identifying graphic violence, explicit, or other prohibited visual content; and audio moderation, which is used to screen podcasts, voice notes, or live conversations for offensive or illegal material. Additionally, we also support live stream moderation, or real-time monitoring which helps prevent the spread of harmful content during broadcasts.
Gear Inc has extensive experience in both proactive moderation (conducted before content is published) and reactive moderation (triggered by user reports and consistent live monitoring of online spaces).
Content moderation decisions are made based on a set of predefined rules, community guidelines, and legal requirements established by your platform and the communities you serve. When you partner with Gear Inc for content moderation outsourcing, these decisions are carried out by a combination of expert human moderators and sophisticated AI tools.
Automated systems, including artificial intelligence and machine learning algorithms, assist our content moderation efforts by quickly detecting and filtering out certain types of content. Our human moderators who speak more than 75 languages in 24 locations worldwide review content flagged by these systems and use their judgment to determine whether it violates policies, often considering context and cultural sensitivity.
Ultimately, the responsibility for setting and enforcing these standards lies with the platform owners, so it is important to select a content moderation outsourcing partner you can trust — one who has your best interests in mind.
Unfortunately, content moderators often face the difficult task of reviewing sensitive or disturbing content, such as violence, abuse, or graphic imagery. To manage this, Gear Inc provides training to help moderators recognize and respond to such material in a professional and consistent manner.
Additionally, we care for our content moderators by offering support systems such as counseling, mental health resources, and peer support groups to help moderators cope with emotional stress. Handling distressing content remains a challenging aspect of the job, and it is one we take very seriously. Above all else, our goal is to provide a safe and supportive environment for your online users as well as our employees.
AI plays a crucial role in content moderation by helping platforms detect, filter, and manage large volumes of user-generated content quickly and efficiently. Using machine learning algorithms and natural language processing, AI can automatically identify harmful or inappropriate material such as hate speech, spam, graphic violence, or nudity. It can also flag suspicious behavior or trends for further review by human moderators.
AI is especially valuable for real-time moderation and for scaling operations across different languages and regions. However, while AI improves speed and consistency, it can struggle with context, sarcasm, and cultural nuances, which is why Gear Inc employs expert human moderators who oversee the content moderation process and make final decisions based on your guidelines when it comes to allowing or removing content from your platform.
How can you move your business forward?
Contact us to connect with an expert to see how we can solve the complex operational challenges you are facing.