Top 17 Customer Service Outsourcing Companies In 2024

#1. Gear Inc

Image Credit: Gear Inc.

Established in 2007, Gear Inc has grown into one of the top customer service outsourcing companies, renowned for its commitment to quality and innovation.

As pioneers in the BPO industry, Gear Inc offers customized solutions such as live chat, technical support, and call center, among others, that blend seamlessly with the diverse needs of clients across various sectors. 

This capability allows Gear Inc to seamlessly integrate its solutions with the business models of its clients, enhancing their operational efficiencies and customer interactions.

At GearInc., the focus is on creating a partnership that fosters mutual growth and success. The company’s services are about fulfilling client needs and enhancing their capabilities through smart, innovative solutions.

GearInc.’s workforce, which exceeds 6,000 dedicated professionals, ensures client engagements are handled with the utmost care, expertise, and efficiency. This makes them a trusted choice for businesses aiming to optimize their customer experience and operational processes.

GearInc. is also characterized by a bold and energetic approach, reflecting its commitment to meeting and exceeding client expectations. This is evident in their proactive adoption of cutting-edge technologies and methods to drive customer support and engagement.

Why choose Gear Inc?

• World-Class Technology and People: With over 6,000 dedicated professionals across multiple industries and time zones, Gear Inc leverages cutting-edge technology and a diverse, skilled workforce to deliver exceptional customer service solutions.
• Training & Development: Gear Inc is committed to continuous improvement, ensuring their teams have the skills to meet client demands and deliver a best-in-class customer experience.
• Diversity, Equity & Inclusion: At GearInc., everyone is valued equally, creating a welcoming environment that strengthens service delivery through varied perspectives.
• Sustainability & Community Commitment: Gear Inc actively enhances its operational environments and the communities they serve, fostering long-term sustainability.
• Global Reach, Local Expertise: Gear Inc operates in more than 20 countries across the globe with a multilingual workforce that supports over 75 languages and dialects. 

GearInc. offers value-driven pricing without compromising service quality, making them a preferred partner for businesses aiming to optimize customer interactions and achieve significant growth.

#2. RPM BPO

Image Credit: RPM BPO

RPM BPO stands out in the customer service outsourcing industry for its ethical and human-centered approach to business.

The company prides itself on investing in its people and the communities they reside in, offering better wages, continual development, and support for local causes. This commitment ensures a dedicated, high-quality team that feels like an in-house extension of their clients’ operations.

Their flexible outsourcing solutions are tailored to meet diverse customer experience (CX) goals. Whether businesses require part-time assistance for testing new products or full-time dedicated resources to scale their existing customer experience teams, RPM BPO provides adaptable services to suit these needs.

Their fully managed contact centers take over the entire process management, allowing organizations to focus on growth while ensuring operational excellence in customer support. 

RPM BPO not only accelerates business expansion but also promotes the economic advancement of its workforce globally, making it a pioneer in the customer service outsourcing sector.

#3. SupportYourApp

Image Credit: SupportYourApp

SupportYourApp has grown to a global presence, offering outsourced customer service across over 60 languages.

Their expertise spans a decade, providing top-tier, round-the-clock support to more than 250 businesses worldwide. This vast experience makes them a leader in customer support outsourcing, particularly appealing to industries like technology, finance, and gaming.

The company’s in-house developed QCRM system ensures seamless integration of various communication channels, offering a cohesive user experience. SupportYourApp is dedicated to maintaining quick response times and handling user inquiries efficiently, reflecting their commitment to customer-centric values.

Their approach enhances user experience and helps client companies focus on their core operations without the hefty investment typically associated with in-house customer support teams.

SupportYourApp is distinguished by its attention to hiring and training consultants who are well-suited to address the specific needs of their clients, emphasizing the importance of customer-centricity in their operations. 

This dedication to superb service makes SupportYourApp a trusted partner in customer service outsourcing.

#4. Partner Hero

Image Credit: Partner Hero

PartnerHero excels in providing customer service outsourcing solutions that are both flexible and innovative, ensuring that businesses can efficiently manage fluctuating support volumes and enhance their existing teams.

This company stands out for its ability to integrate advanced technology with expert teams, offering specialized services like content moderation and AI-driven customer experience management. 

The hallmark of their service is the PartnerHero Flex support, designed to accommodate irregular customer interaction volumes—ideal for businesses experiencing seasonal or intraday spikes.

This service model is highly adaptable, offering email, chat, and SMS support around the clock, tailored to the unique needs of each client. 

PartnerHero’s approach is pioneering, committed, and savvy, characterized by a strategic blend of creativity and intelligent solutions, making it a trusted name in customer support outsourcing.

#5. Foundever

Image Credit: Foundever

Foundever marks its presence in the customer service outsourcing solutions with a robust global engagement score, demonstrating a profound commitment to delivering rapid and effective customer solutions.

Their approach is deeply embedded in a culture of innovation and care, focusing on creating meaningful conversations that enhance the customer journey across various touchpoints.

Foundever leverages long-term partnerships with leading CX software companies and its proprietary solutions, ensuring seamless integration with existing technology stacks and continuous improvements in customer experience operations.

Their comprehensive service offerings include advanced analytics, case management, and conversational AI, all designed to empower agents and scale to demand through an all-in-one cloud contact center solution.

Foundever is recognized for its pioneering CX strategy and design, offering intelligent, customer-centric, trustworthy, and energetic solutions, making them a leader in customer support outsourcing.

#6. Influx

Image Credit: Influx

Influx, the “#1 on-demand CX partner for startups and scaleups,” revolutionizes customer service outsourcing by adopting a model likened to ‘AWS for customer service.’

Since 2013, Influx has been pioneering in improving service metrics such as CSAT, NPS, and customer lifetime value, all while enhancing operational efficiency on a flexible month-to-month basis. 

The company stands committed to enriching the human experience in online business, advocating for a personal touch with every customer interaction.

This commitment is demonstrated through their on-demand support operations, which provide brands with fast, flexible, and secure fully-managed support teams. 

Influx’s service offerings are extensive, ranging from live chat to 24/7 email support and real-time voice capabilities, ensuring comprehensive coverage across all customer interaction channels.

With a mission to make support teams adaptable and aligned with client brands, Influx grows alongside your business, embodying a blend of innovation, commitment, and a savvy understanding of customer support needs.

#7. HelpSquad

Image Credit: HelpSquad

HelpSquad is not just a typical Business Process Outsourcing (BPO) provider but a cutting-edge tech company combining superior customer service and innovative technology. 

With global contact centers in the USA, South Africa, El Salvador, and the Philippines, HelpSquad offers seamless support across all channels.

Their Omnichannel contact center software, LiveHelpNow, syncs with any CRM system, providing real-time data integration and enhancing marketing and quality team performance.

HelpSquad is committed to delivering tailored, 24/7 omnichannel customer support designed to increase sales, revenue, and customer satisfaction.

With a strict vetting process through their customer service agent LMS, ThankYouForCalling, HelpSquad ensures that only top talent delivers their back-office, sales, and customer service solutions. 

This approach shows their commitment to quality and innovative and savvy management of customer interactions, making them a trusted name in customer support outsourcing.

#8. Microsourcing

Image Credit: Microsourcing

MicroSourcing is a premier customer service outsourcing company that caters to businesses across Australia, America, and Europe, focusing on reducing labor costs, scaling operations swiftly, and enhancing overall efficiency.

They specialize in setting up an overseas division for companies, handling everything from IT recruitment and HR to facilities management, while clients maintain control over quality and productivity.

This model allows clients to integrate a dedicated offshore team as local employees, offering full control over the team’s processes and tasks. 

MicroSourcing’s approach eliminates hidden costs and unforeseen risks, boasting over 700 active clients and more than 9,000 offshore employees spread across 13 strategically located offices.

Their customer service representatives range from junior staff with 1-2 years of experience to senior members with over four years, capable of handling everything from basic support to complex process optimization and KPI management.

MicroSourcing’s transparent and client-focused model makes it a trusted partner in customer service outsourcing, providing a robust bridge between traditional and BPO models.

#9. VXI Global Solutions

Image Credit: VXI

VXI Global Solutions stands out in the customer support outsourcing arena with a dynamic blend of innovative customer care and transformative CX solutions that cater to some of the world’s leading brands.

With a strong emphasis on a people-first culture, VXI operates from 42 locations globally, employing over 35,000 staff members committed to excellence in performance and creating a positive work environment.

Their services encompass various contact center operations, including omnichannel and multilingual support, software development, and CX innovation.

VXI also offers quality assurance and infrastructure outsourcing, utilizing award-winning customer care tools developed in-house to enhance performance across the customer-care lifecycle.

They are distinguished by their rapid growth and ability to solve contemporary challenges while preparing for future demands in customer management. 

VXI’s commitment to innovation, quality, and client satisfaction makes it a leader in customer service outsourcing, ready to enhance the customer experience with every interaction.

#10. Concentrix

Image Credit: Concentrix

Concentrix stands as a pivotal force in the realm of customer service outsourcing, and it is distinguished by its commitment to enhancing customer success through technology-driven experiences. 

This company thrives on delivering an exceptional customer experience that solidifies brand loyalty and drives business growth.

With a strategy centered on outcome-based contracts, Concentrix aims to retain current customers and acquire new ones in untapped or underserved markets. 

Their services span the entire customer lifecycle, offering everything from basic customer care to advanced technical support and sophisticated sales strategies.

Concentrix’s approach transforms customer interactions into opportunities for upselling and enhanced engagement, employing analytics and technology-infused operations to personalize the buying journey.

This strategy ensures that every customer touchpoint is an opportunity to reinforce brand loyalty, making Concentrix a leader in outsourcing customer service and a trusted partner in driving significant business outcomes.

#11. iSupport Worldwide

Image Credit: iSupport Worldwide

iSupport Worldwide, established in 2006, has carved a niche as a US-owned Business Process Outsourcing (BPO) company that excels in providing top-tier global talent to support fast-growing companies across various industries.

This company is committed to delivering staffing solutions and creating teams that embody the client’s culture and values, ensuring seamless integration with their business processes. 

iSupport Worldwide prides itself on granting access to the top 5% of global talents, particularly from the Philippines, focusing on long-term success and operational excellence.

Their commitment to staying abreast of the latest outsourcing and offshoring trends ensures they offer their partners cutting-edge solutions.

With a strategic focus on dedicated, Philippine-based teams, iSupport Worldwide positions itself as more than just an outsourcing provider; they are a strategic partner dedicated to fostering the growth and success of businesses globally.

Their model is designed to empower, educate, and prepare businesses for a rapidly evolving market landscape, making them a pivotal player in customer service outsourcing.

#12. Dynamic Business Outsourcing Solutions

Image Credit: Dynamic Business Outsourcing Solutions

Dynamic Business Outsourcing Solutions (DBOS) is committed to enabling small and medium-sized businesses to achieve growth and operational efficiency through its top-notch outsourcing services.

With a focus on providing access to a diverse and talented Filipino workforce, DBOS excels in helping companies scale by reducing labor costs and streamlining operations.

As a leading Australian offshore staffing provider, DBOS understands the intricacies of international business, offering a consultative approach to recruitment, implementation, and quality assurance.

This allows their clients to seamlessly integrate skilled Filipino professionals into their teams, enhancing productivity and driving profits.

With a proven track record of dedicated service, DBOS ensures that each offshore staff member is fully committed to their clients’ success, embodying commitment, trustworthiness, and innovative business practices that make them a reliable partner in customer service outsourcing.

#13. Acquire BPO

Image Credit: Acquire BPO

Acquire BPO stands out as a pioneering provider of customer service outsourcing, specializing in delivering high-performing contact center solutions across the globe.

With operations in Australia and the Philippines, Acquire BPO leverages a unique Australian-centric culture that extends into its offshore facilities, ensuring seamless service delivery that matches the expectations of international clients.

The company’s robust infrastructure includes an MPLS network ensuring 99.999% network availability, underscoring their commitment to business continuity and service excellence. 

Acquire BPO’s approach integrates advanced BPO automation solutions designed to enhance customer support, increase operational efficiencies, and reduce costs.

Their commitment to personalized service is evident in their scalable call center solutions, which are carefully designed to meet specific customer needs, ensure expert care, and create additional value with every customer interaction.

By focusing on expert solutions and a client-centric approach, Acquire BPO exemplifies a trustworthy and savvy partner for businesses looking to outsource their customer support functions.

#14. Integra Global Solutions

Image Credit: Integra Global Solutions

Integra Global Solutions is a premier customer service outsourcing company, serving clients across the USA, Canada, Europe, and Australia from its headquarters in Pennsylvania, USA, and its branches in the UK, India, and the Philippines.

With over 1,200 staff, Integra provides tailored customer support services, including 24/7 customer care via live chat, email, and telephone, to enhance customer satisfaction and build brand loyalty. 

Their services are designed to reduce costs by up to 50%, significantly boosting productivity and enhancing customer confidence through continuous support.

Integra’s approach includes rigorous cross-cultural and neutral accent training to ensure that every customer interaction is handled professionally. 

This dedication to quality and efficiency makes Integra Global Solutions a reliable partner for businesses looking to outsource their customer support and improve operational outcomes.

#15. TDCX

Image Credit: TDCX

Headquartered in Singapore, TDCX is a preeminent provider of outsourced customer service solutions, focusing on digital CX transformation for high-growth and leading-edge companies globally.

With a footprint across 30 campuses and over 17,800 employees, TDCX offers advanced technology and human intelligence to foster customer engagement and build lasting loyalty.

TDCX’s commitment to innovation is evident in its bespoke digital advertising, e-commerce, fintech, and gaming services, which cater to the dynamic needs of new economy companies. 

This customer service outsourcing company excels in creating tailored customer experiences that meet and exceed expectations through multilingual and multi-channel support.

As a responsible corporate citizen, TDCX emphasizes sustainability and community engagement through its robust Corporate Social Responsibility program. This initiative underscores their dedication to fostering positive business outcomes and enriching the communities in which they operate.

#16. SMCBPO

Image Credit: SMCBPO

SMCBPO, based in Singapore and operating since 2014, is a Business Process Outsourcing (BPO) powerhouse that began its journey catering to European companies seeking omnichannel support to expand into the Chinese market.

Over the years, SMCBPO has evolved to provide various back office processes and call center solutions, transferring some operations from Singapore to China to leverage cost efficiencies and specialized talent.

The company is committed to overcoming the typical challenges businesses face in customer service operations, such as staffing difficulties and the high volume management of customer interactions.

SMCBPO excels in offering bilingual services, which positions them as a competitive player in the global market. It is particularly beneficial for companies looking to enhance customer engagement in both English and Chinese-speaking regions. 

Their operations are strategically managed from Singapore while being serviced by a team in China, combining local expertise with global outreach.

SMCBPO’s approach is characterized by a dedicated team that delivers exceptional customer service and technical support, optimizing business processes and customer experiences for a diverse clientele. 

#17. Outsourced

Image Credit: Outsourced

Outsourced is a leading Business Process Outsourcing (BPO) provider based in the Philippines, offering comprehensive offshore staffing solutions designed to help international companies of all sizes scale efficiently.

Specializing in providing top-quality remote staff, Outsourced allows businesses to save up to 75% on costs compared to hiring locally. With options for remote home-based and advanced office-based staffing, Outsourced commits to providing its clients with access to the top 5% of talent in the Philippines.

The company ensures that offshore staff integrate seamlessly with onshore teams, maintaining high efficiency and operational continuity.

By offering dedicated offshore staff who operate under the same working hours as local teams, Outsourced extends its innovative and strategic offshoring solutions to global businesses, enabling quick scalability and enhanced productivity through high-quality outsourcing services.