Desmond has extensive experience in business excellence and organizational effectiveness, spanning the United States and Asia. His career journey has transitioned between consulting and occupying numerous senior leadership positions in organizational excellence and business transformation across various industries. Previously serving as the Managing Director for DDI Singapore, Desmond now assumes the role of COO at GearInc., focusing on ensuring a robust operating environment for the business to thrive.

With over 25 years of experience in sales and customer service leadership, Adam is a seasoned expert dedicated to driving business success. For the past 13 years, Adam has honed his skills in the outsourcing and BPO industry, working with both Fortune 500 companies and small to medium-sized businesses. His deep understanding of the industry, combined with a passion for innovation, has, made him a trusted partner for companies looking to optimise their operations.

Adam’s mission is clear: to help businesses become more cost-effective while improving profit margins without ever compromising on quality. His extensive experience across diverse industries allows him to identify unique challenges and craft tailored solutions that deliver real results.

Whether working with large corporations or smaller enterprises, Adam brings a strategic approach to problem-solving, always focused on finding the most efficient and effective paths to success. He has a commitment to excellence and client satisfaction and drives this through his teams to ensure the best possible experience for customers.