Desmond has extensive experience in business excellence and organizational effectiveness, spanning the United States and Asia. His career journey has transitioned between consulting and occupying numerous senior leadership positions in organizational excellence and business transformation across various industries. Previously serving as the Managing Director for DDI Singapore, Desmond now assumes the role of CEO at Gear Inc, focusing on ensuring a robust operating environment for the business to thrive.

With over 25 years of experience in sales and customer service leadership, Adam is a seasoned expert dedicated to driving business success. For the past 13 years, Adam has honed his skills in the outsourcing and BPO industry, working with both Fortune 500 companies and small to medium-sized businesses. His deep understanding of the industry, combined with a passion for innovation, has, made him a trusted partner for companies looking to optimise their operations.

Adam’s mission is clear: to help businesses become more cost-effective while improving profit margins without ever compromising on quality. His extensive experience across diverse industries allows him to identify unique challenges and craft tailored solutions that deliver real results.

Whether working with large corporations or smaller enterprises, Adam brings a strategic approach to problem-solving, always focused on finding the most efficient and effective paths to success. He has a commitment to excellence and client satisfaction and drives this through his teams to ensure the best possible experience for customers.

With over 20 years of industry experience in managed outsourcing services, IT consulting, business process management, and AI software development, Dexter leads all service delivery programs globally. He oversees operations business support teams, including workforce management, employee well-being, space planning, solutions design, and operations excellence.

Having more than a decade of experience in consulting and BPO, Ramon has successfully managed various portfolios, including operations, quality, business excellence, and standard industry compliance such as ISO and COPC. He is a certified Lean Six Sigma Master Black Belt with international management experience leading continuous improvement projects. These projects have enhanced operational efficiency, quality, customer and client satisfaction, and cost savings within Fortune 500 companies.

Michelle leverages her extensive experience from prestigious tenures at KPMG and PwC to lead the company’s financial strategy. Her expertise encompasses Financial Planning and Budgeting, Financial Analysis and Modeling, and the establishment of strong Internal Control systems. With a foundation in leading financial practices, Michelle drives Gear Inc’s financial performance, ensuring efficiency, transparency, and sustainability.

With a keen eye for opportunities and a commitment to stability, Huy ensures the company secures and manages commercial workflows & contracts that propel us to success.

Kevyn, a Canadian expatriate, served as the CEO of ASEAN Contact Center (ACC), a company established in 2015 and later acquired by Gear Inc. Kevyn now leads Gear Inc’s Enterprise Corporate Services, offering contact center services and vendor solutions across Gear Inc’s markets. His journey in the BPO sector began over 12 years ago. Additionally, he is the founder or co-founder of several other ventures, including AiHak Solutions, CK Travel, and the Canadian Chamber of Commerce in Laos.