At Telecomsworld 2024, industry leaders gathered to discuss the evolving landscape of customer experience (CX) in the telecommunications sector. The panel featured esteemed experts including Raj Darji, Founder & CEO of Aarav Solutions; Kevyn McGraw, VP of Contact Center at Gear Inc; Nitin Anand, Director of Digital & Mobile Money at Ooredoo Myanmar; and Danny… Continue reading Next-Gen Approach to Customer Experience: Insights from Telecomsworld 2024
The company was recognised for its Wellbeing & Resiliency Program and transformative initiatives by its Regional HR team. Gear Inc, a leading managed outsourced service provider, well known for their content moderation solutions in the trust and safety industry, was honored with the Health & Wellness Initiative of the Year – Business Services and the… Continue reading Gear Inc wins two accolades at SBR Management Excellence Awards 2024
Gear Inc, a leading provider of business process outsourcing (BPO) services, including content moderation, live chat support, technical support and call center services, has gone live with localized websites in Portuguese and Spanish. This enhancement strengthens the company’s international presence, especially in the Americas, where it has ambitious plans for future growth. Adam O’Connor, Chief… Continue reading Gear Inc launches website in Portuguese and Spanish
Gear Inc team at TrustCon 2024: Ramon Dena, VP, Business Excellence, Adam O’Connor, CCO, Arttawan Supharattanatham, Regional Marketing Manager, and Dexter Villota, VP, Global Operations. Recently, our team partnered with the Trust & Safety Professional Association for the highly successful 3rd Annual TrustCon at San Francisco, California. We are glad for this opportunity to share… Continue reading Gear Inc at TrustCon 2024
MANILA, Philippines — A global business process outsourcing (BPO) player has tapped Filinvest REIT Corp. (FILRT) for its first office in the Philippines. FILRT said it has signed an agreement with Gear Inc for the lease of 1,993-square meter of premium office space in the company’s Filinvest One Building in Muntinlupa, with an expansion option… Continue reading Global BPO firm taps FILRT for first Philippines office
Gear Inc team at CCW Las Vegas 2024: Kevyn McGraw, VP, Essential Corporate Services, Desmond Tan, COO, Dexter Anog, Sales and Business Development Regional Manager, and Adam O’Connor, CCO Recently, our team participated in the Customer Contact Week in Las Vegas where we had the opportunity to explore the latest advancements in the AI space,… Continue reading Unveiling CCW Las Vegas 2024 Discoveries: AI Trends And Event Highlights: AI Trends And Event Highlights
Gear Inc, a leader in bespoke Business Process Outsourcing (BPO) solutions, proudly announces a comprehensive company rebrand, marked by the launch of its newly revamped website. This pivotal rebranding initiative underscores Gear Inc’s steadfast commitment to enhancing client experience and upholding world-class service standards. In line with living up to its core values of going… Continue reading Company Rebrand and Website Revamp at Gear Inc Signals A Leap Forward in Enhancing Client Experience
Welcome to your guide to unlocking key strategies and must-know tips for call center outsourcing. From cost-saving measures to leveraging cutting-edge technology, we’ve included essential insights for businesses seeking optimized customer support. Call center outsourcing involves delegating customer service operations to an external partner.
Navigating the world of online commerce can be complex, especially when handling customer interactions. That’s where eCommerce call center outsourcing can come to the rescue. This guide will share the secrets of effectively outsourcing your eCommerce call center, ensuring you make informed decisions. We’ll explore how outsourcing can take your business to new heights.
In today’s competitive market, customer service can enhance efficiency and customer satisfaction. It’s part of a brand’s promise and a critical component of business success. This understanding is at the core of customer service outsourcing companies, which specialize in transforming this essential service into a strategic advantage. But how can you do it in the… Continue reading Customer Service Outsourcing Companies: Your Complete Guide With Best Practices
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