What Is Nearshore Outsourcing? 6 Key Advantages & Examples

In today’s rapid business environment, companies constantly seek ways to improve operations and maintain a competitive edge. One increasingly popular strategy is nearshore outsourcing—a model that allows businesses to outsource services to nearby countries. So, what is nearshore outsourcing? Unlike offshore outsourcing, which often involves significant time zone differences and cultural gaps, nearshore outsourcing brings… Continue reading What Is Nearshore Outsourcing? 6 Key Advantages & Examples

9 Benefits Of Outsourcing Customer Service

As the old adage goes: “you can’t make an omelette without breaking a few eggs”. Much as you want to scale and grow your business without the added costs, it’s simply impossible.

How outsourcing contributes to the success of e-learning

The outbreak of COVID-19 has negatively affected many aspects of life. Flight cancellations; travel bans and quarantines; restaurant closures; restrictions on indoor events; supply chain issues; stock market unpredictability; failing businesses, and uncertainty about the future. COVID-19 has also resulted in the closure of schools all across the world with 1.2 billion children currently out… Continue reading How outsourcing contributes to the success of e-learning

9 Crucial Customer Service Objectives Businesses Should Know

customer-service-staffs

There’s no doubt that all businesses should strive for great customer service. Support teams receive hundreds of calls daily, ensuring all customer service interactions go as smoothly as possible. Companies get only a few chances to prove themselves to customers. But what else do we mean by customer service objectives? Indeed businesses have only one… Continue reading 9 Crucial Customer Service Objectives Businesses Should Know

How To Build An Online Community [8 Secrets You Never Knew]

Knowing how to build an online community and engage with your customers online, and allow a forum for them to connect and engage with each other is essential for any organization. In fact, successful communities have been proven to be one of the best investments you can make, generating an ROI of almost 6,500% on… Continue reading How To Build An Online Community [8 Secrets You Never Knew]

How Data Labeling Services Are Powering The Next Generation of AI

As technology and AI continue to seep into our everyday lives creating ever-larger amounts of data, data labeling services will continue to have a significant impact on modern society. Data is a commodity and just like any other commodity, it needs to be processed and refined from its raw state into something more valuable and… Continue reading How Data Labeling Services Are Powering The Next Generation of AI

SaaS Customer Support: 4 Facts For Customer Success

outsource customer service companies

After months and months of blood, sweat, and tears, you’ve finally unveiled your new product to the market. You have a website up and running, raking in crazy leads and sales by the minute. But, customers are phoning your business like no tomorrow. They have endless questions about the product, how it works, and how… Continue reading SaaS Customer Support: 4 Facts For Customer Success

Your Guide To BPO Business Models: Types And Benefits

Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. The provider is responsible for administering and managing said processes

Why Companies Choose To Outsource Work: 6 Reasons You Have To Know

Why Companies Choose To Outsource Work

It’s the natural course of any business to scale and grow. However, companies will eventually find that their internal team can no longer cope. They can’t keep up with daily demands. This not only leads to a loss of productivity. It also prevents businesses from focusing on their core activities and offering valuable products and… Continue reading Why Companies Choose To Outsource Work: 6 Reasons You Have To Know

Omnichannel Customer Service: 7 Secrets To Exceptional Customer Service

Omnichannel Customer Service

How companies handle customer service has dramatically changed over the years. It has evolved from mere telephones to more advanced A.I. systems such as chatbots and auto-generated messaging. Today, companies can now deal with customers in multiple channels. Customer service is no longer limited to phone calls or faxes. Omnichannel customer service has provided businesses… Continue reading Omnichannel Customer Service: 7 Secrets To Exceptional Customer Service

Author: Gear Inc